Policies and Procedures

If you have any questions regarding our policies and procedures, please feel free to contact us at (830) 693-2580.

Medications

Prescription Medications: must be in the original bottle with the minor’s name printed clearly on the label in order for the camp staff to distribute medications. Each child must have an individual prescription from their doctor. Inhalers must also include the original prescription box or a copy of the prescription from a doctor. Prescription medications cannot be shared by multiple campers, even siblings (Please keep all medications for each camper in individual sealable bags). Inhalers: Must include the original packaging and/or the prescription label with the child’s name clearly printed on the label. Non-Prescriptions Medications: must be in original, factory issued containers or they will not be administered. Include the camper’s name, reason for medication, and normal usage schedule.

Lice

Please pre-screen your campers for lice. We understand that lice is an issue that is beyond your control. Therefore, we do not wish for this to be a reason to exclude campers, and have changed our policy accordingly. Any camper who arrives with lice will have to be treated by the sponsor you send with them. We have limited quantities of lice treatment. We will provide the lice treatment (at a cost of $5 per treatment) and a facility to shampoo as well as comb through the camper’s hair. All of the camper’s items will need to run through a 30 minute dryer cycle,any worn clothing will need to be laundered.

Drop-off and Pick-up

Arrival: Mondays between 2:00 and 4:00 pm Departure: Saturdays at 10:00 am The sponsor group or parent is responsible for camper transportation to and from Camp of the Hills. Timely arrival and departure are essential. Please plan to arrive Monday no sooner than 2:00 pm and no later than 4:00 pm. Departure time will be promptly at 10:00 am on Saturday. Please be sure to plan for the unexpected so you can arrive on time. Camp staff is not responsible for children arriving before, or left after the indicated times. *If a camper is being picked up by a different person than they arrived with, the parent or guardian must provide written consent at check-in.

Camper Dismissal

We will only dismiss a camper in extreme cases such as medical necessity or extreme behavioral difficulties. It is our wish that every camper receive the opportunity to succeed in our unique program. However, if the necessity arises the sponsor must be available to transport the camper.

Contraband

It is important that your children know what to expect before they arrive at camp. Any and all banned items will be given to the camper’s sponsor for the duration of the week. It is the sponsor’s responsibility to return items to the camper at their discretion. Please feel free to call the camp about any items that might need clarification. Your children should know about items that are not allowed: jewelry, CD players, iPods, money, food, cell phones, gum, etc. (See the full list on page 8 of the Sponsor Information Packet.) Campers that are not properly informed are naturally frustrated when these items are taken from them during check-in.

Alcohol and Tobacco

Camp of the Hills is an alcohol and tobacco free camp ground and enforces a zero tolerance policy. No alcohol or tobacco products may be stored or consumed on Camp of the Hills property at any time. Sponsors and guests should be aware of this and plan their activities accordingly.

Cancellation Policy

All payments are due by the dates listed on the camper page and are non-refundable. We are counting on you to bring the number of campers that you book. We may have turned others away because of your booking.